The Power of Checklists in Business and Why They Work

The Power of Checklists in Business and Why They Work

Good business operations continually seek ways of automating, standardising, simplifying and improving tasks and processes. The power of checklists in business is significant because of the recurring nature of operational processes. When a series of tasks work...
3 Ways to Guarantee a CRM Implementation Failure

3 Ways to Guarantee a CRM Implementation Failure

You can prepare long and hard for your new CRM system, but the sad fact is that you can guarantee CRM implementation failure by the key steps you omit, regardless of the quality of those you include. The rush to introduce a new CRM system into a business can quickly...
My Top 10 Business Humour Knee-Slappers

My Top 10 Business Humour Knee-Slappers

Laughter at work is a serious business. Not only can business humour penetrate the intensity of an important meeting or provide a group with a welcome office break, but it can go much further. It can be a binding force, bringing common ground to a business team. When...
Work Smarter Not Harder – But How?

Work Smarter Not Harder – But How?

As an Intrapreneur, it’s easy to get stuck between the dual roles of corporate visionary and day to day manager. You know to “work smarter not harder” and to “work on the business, not in the business”. But how? The business needs you down there at the coal face right...
Top 10 tips for choosing a business domain name

Top 10 tips for choosing a business domain name

Since 1985, the task of choosing a business domain name has been a part of the process of setting up intellectual property for new (and established) businesses. The very first registered domain name was Symbolics.com, appropriately snapped up by the Massachusetts...
Entrepreneur vs Intrapreneur- is this just a spelling mistake?

Entrepreneur vs Intrapreneur- is this just a spelling mistake?

To the casual observer, the entrepreneur vs intrapreneur debate is an academic one. They are a pair of terms interchangeable at will with insufficient differentiation to be worth considering further. You say “pot-ay-to”, I say “po-tar-to” and...
Knowledge is not power, and here’s why

Knowledge is not power, and here’s why

Knowledge is not power. Sir Francis Bacon, philosopher, politician and Lord Chancellor of England, suggested otherwise in 1597. Far be it for me to argue with such a revered historical figure, but if that was the case, why aren’t taxi drivers running the...
How to turbocharge your CRM brief template

How to turbocharge your CRM brief template

Your CRM brief template provides the foundations of your full and final CRM brief. You will need your CRM brief at the point when you are looking to approach a CRM vendor, choose a CRM system or perhaps are looking to share your CRM implementation plans with a wider...
How to resolve customer service complaints in 9 simple steps

How to resolve customer service complaints in 9 simple steps

Like it or not, learning how to resolve customer service complaints is part of life. All businesses receive complaints from customers. Sometimes, those complaints are a little disingenuous. However, the majority will highlight genuine issues relating to the gap...
What’s The Difference Between ERP and CRM and Why Does It Matter?

What’s The Difference Between ERP and CRM and Why Does It Matter?

ERP and CRM are both types of business software designed to bring greater efficiency into your business. In both cases this efficiency is primarily achieved by managing your data accurately, using that data to provide valuable insights into what is going on in the...